Managed Services
ENTERPRISE IT SUPPORT ON A SMALL BUSINESS BUDGET
Your business success depends on your IT infrastructure. If left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business, costing thousands through the loss of productivity and revenue.
With Managed Services from Texcel, we can take corrective action before the problem occurs, or before you even notice it. Texcel delivers proactive services that not only keep your network up and running, but running effectively and efficiently. Our complete “managed services” package means that you will see increased performance, security, and reliability – immediately - and at an affordable price.
The five most common frustrations:
- Email/Work Order delivery systems down
- Client database unavailable
- Spy ware and unauthorized access issues
- Banned software (games and file-sharing) monopolizing resources
- Predictable hardware failures
Managed Services from Texcel provides an affordable solution to these problems. We continuously monitor the health of your infrastructure—and manage growth by providing:
- Scheduled site/device reporting—a bird’s eye view into the real performance of your IT infrastructure
- Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated
- The ability to forecast failures before they occur, such as a critical server running out of hard drive space
Our Managed Services, include:
Quick Response
- Texcel can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
- Automatic alert dispatch to Texcel guarantees a quick response to problems at your site
Security Monitoring
- Alerts Texcel on attempted network access by unauthorized users
- Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
- Extensive security reporting gives you a bird’s-eye view of your entire network’s security
- Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities
Graphical Performance Reporting
- Scheduled executive reporting, automatically generated and sent directly to your email address
- Easy-to-understand graphical reports with “un/acceptable threshold” lines
- Makes capacity management and upgrade planning simple
Remote Management and Communication
- Texcel can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
- If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
- Network services monitoring and alerting (POP3, HTTP, FTP and others)
- Very low bandwidth requirements – does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
Detailed Site Level Inventory
- Up-to-date hardware, software and patch information - automatically collected, 100% accurate
